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Book Recommendation – Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

A book recommendation from Dan Beaulieu: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary By Steve Curtin Copyright 2013Amacom Price $17.95 Pages: 196 with Index A Great read for Customer Care Okay so I’m a sucker for books about customer service. I look for and read them every chance I get. And I […]


Book Recommendation – Creativity and Problem Solving

A book recommendation from Dan Beaulieu: Creativity and Problem Solving From the Brian Tracy Success Library By: Brian Tracy Copyright 2014Amacom Price $9.95 Pages: 112 with Index We are all geniuses according to Brian Tracy, with the proper training we can all come up with new and exciting ideas to improve our companies and our lives. In his new small […]


You Gotta Break Some Eggs!

I don’t know about you but this drives me absolutely nuts. You’re in a meeting, you come up with a good idea but before you finish getting your idea out there, this guy across from you. You know the one, he graduated from the Dilbert School of discouraging new ideas jumps in with that smart smirk on his face and […]




Book Recommendation – The Optimistic Workplace: Creating an environment that energizes everyone

A book recommendation from Dan Beaulieu: The Optimistic Workplace: Creating an environment that energizes everyone By Shawn Murphy Copyright 2016 Amacom Price: $24.95 Pages: 224 with index The world seems to be a more pessimistic places these days and the workplace is no different. As we share our worries and our concerns over everything from the economy to politics to […]


Stop Leaving Out The People!

How many times have you been on the phone in the middle of one of those quagmire calls, you know the ones, we have all been on them; you’re trying to get some help for that new software you bought, or your calling the utility company to see why your bill went up for no apparent reason, or better yet […]


Yes, You Have To Visit Customers

It’s Only Common Sense by Dan Beaulieu 6/27/16 Managers have to visit customers Yes, sales managers have to visit customers. In fact General Managers and Presidents and Quality Managers and yes even owners need to visit customers whenever they get the opportunity. Why are we happy to just sit back and have our sales people do customer translations for us? […]


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