Category: Leadership
Customer Service Starts At The Top
All customer service starts at the top. It’s a cultural thing. To have great customer service you have to have respect for your customers, everyone in the company has to respect the customer not just the customer service people. Look, it’s pretty easy to pass everything along to the customer service people (by the way when I say customer service […]
New Leadership
The world has changed, as has business, and subsequently, so has the way we lead. It is no longer enough to assume the role of leadership as just being in charge and telling people what do to. Along with that, it is no longer considered acceptable leadership to bang your fist on the table and yell at people to “straighten […]
Be Bold And Win
Boldness is behavior born out of belief Groeschel When things get tough, the bold ones will always take action. They will forego the feelings of dread, the anxiety about what could go wrong if they took that action or any action for that matter. They will not be afraid of the possible dire consequences if they do something different from what […]
The Best Companies Command The Best Prices
Being the best will get you the best prices. You have to be better than everyone else. You have to be better than everyone else to win the business; not only win it, but keep it. If you are good, very good, you can be good enough to get past the price issue. If your products and your services are […]
This Is Not Rocket Science: Give Your Customers What They Need
To succeed in business today especially a custom business where you’re making products based on not your designs but the customers’ designs you have to be flexible. You have to listen to what your customers want today and what they are going to need tomorrow and customize your offerings to meet those needs. This concept is pretty straight forward you […]
The Devil Is In The Details
So often we only talk about the obvious tools and tactics we need to be a successful sales person, so much so, that we overlook some of the smaller details that could help us be successful, those that could give us an edge over our competition. They say that the devil is in the details and in sales like in […]
Get Out Of Those Doldrums: Dare To Make That Next Move
Okay, you’re in a meeting with your management team. You’re all trying to figure out how to make your company outstanding, so that you can get off that plateau you’ve been hanging around on for the past three years. Your numbers have been flat, your company has been flat and for the most part your team is flat with a […]
Your Executives Should Visit Customers
Yes, sales managers have to visit customers. In fact General Managers and Presidents and Quality Managers and yes, even owners need to visit customers whenever they get the opportunity. Why are we happy to just sit back and have our sales people do customer translations for us? Why are we happy or often unhappy with the information that our sales […]
The Building Blocks Of A Great Company: Business Values
There are many ways to run a business, many ways to develop the direction of that business. The strategy, and the tactics it will take to be successful vary from company to company. They say that the best way to start a business is to find a need and fill it. Obviously, this is true, especially if it is the […]
Random Acts Of Kindness
Getting caught doing the right thing Has this happened to you? Someone in front of you at the toll booth pays your toll? Gives you a good feeling doesn’t it? Or, you get your car serviced and the mechanic notices that your tires are low on air and takes the liberty to fill them for you? Or, you go […]
